Returns & Exchanges

At Good Smile US, we want you to be completely satisfied with your collection. If you receive a defective or incorrect item, you can initiate a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate a Request

  Log into your account and navigate to your order history to submit a return request or contact our support team with your order number.

• 2.
  Prepare the Package

  Securely pack the item in its original, unopened packaging, ensuring all accessories and parts are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection

  Once our warehouse receives and inspects the item, we will process your refund or ship your replacement within 5 to 7 business days.