Frequently Asked Questions
Everything you need to know about your favorite collectibles.
When will my pre-order item ship?
Pre-order items ship according to the release month listed on the product page. Please note that release dates are estimates and can be subject to manufacturer delays.
What is the return policy for damaged items?
If your item arrives with a manufacturing defect or significant damage, please contact our support team within 30 days of delivery with photos of the product and packaging.
Do you ship internationally from the US store?
The Good Smile US store primarily services customers in the United States and Canada. For other regions, please visit our Global Online Shop.
How can I ensure my figure is authentic?
We only sell 100% authentic products sourced directly from our manufacturing facilities. Look for the official holographic sticker on the packaging to verify authenticity.
Can I cancel a pre-order?
Pre-orders can generally be canceled through your account dashboard as long as the item has not entered the shipping process. Some exclusive items may have specific non-refundable policies.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.